Purchasing Credits / Top-Ups

If your account supports self-service purchasing, you can buy additional credits from the billing and credits area.

Purchasing Credits / Top-Ups

If your account supports self-service purchasing, you can buy additional credits from the billing and credits area.

A common purchase flow

  1. open the credit or billing area in the app
  2. choose the purchase or top-up option
  3. select the amount you want to buy
  4. complete checkout

When purchasing may not be available

Some accounts do not allow direct credit purchases. This often happens when:

  • the account is part of a managed team setup
  • credits are controlled by an administrator
  • the account is on an education or managed-seat arrangement

Self-serve paid plans

The following plans are available for self-serve purchase:

  • Indie — $24/month, 500 credits/month
  • Pro — $49/month, 1,200 credits/month
  • Studio — $79/month, 2,500 credits/month
  • Studio Plus — $149/month, 6,000 credits/month
  • Studio Max — $249/month, 10,000 credits/month
  • Enterprise — $700/month, 25,000 credits/month

If a payment fails

If checkout fails, the most common next checks are:

  • confirm that the payment method is valid
  • complete any required bank or card verification steps
  • retry once the payment challenge is finished

If credits do not appear right away

After a successful purchase, refresh the app and check the balance again after a short wait. If the credits still do not appear, contact support with the purchase confirmation details.

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Purchasing Credits / Top-Ups | Ciaro Pro Help