Credits: Troubleshooting
If something seems wrong with your credits or allowances, start by checking the current balance and confirming what kind of account you are using.
Credits: Troubleshooting
If something seems wrong with your credits or allowances, start by checking the current balance and confirming what kind of account you are using.
Not enough credits or allowances
If an operation is blocked because of insufficient usage:
- open the credits or billing view to confirm the current balance
- check whether your account uses allowances, credits, or a managed setup
- wait for renewal or purchase a top-up if your account allows it
- ask the workspace owner if you were invited onto a Studio seat or a class (generation capacity is often theirs, not a personal bucket)
Payment failed
If a credit purchase fails:
- verify that the payment method is valid
- complete any required card or bank verification step
- retry with another payment method if needed
Credits not added after purchase
If the purchase appears to succeed but the balance does not update:
- refresh the app
- reopen the credits view after a short wait
- contact support with the payment confirmation if the balance still does not appear
Helpful detail for support
If you contact support, include the exact error message and the operation you were trying to run. That makes it much easier to identify the cause quickly.