Contacting Human Support
Most questions in Ciaro can be handled directly through the AI Assistant, but human support is available when you need help with an issue that requires account…
Contacting Human Support
Most questions in Ciaro can be handled directly through the AI Assistant, but human support is available when you need help with an issue that requires account access, billing review, or deeper technical investigation.
When human support makes sense
Human support is most useful for issues like:
- account access problems you cannot resolve yourself
- billing issues such as incorrect charges or payment problems
- technical bugs that block work and do not have a clear workaround
- cases where you have already tried the normal troubleshooting steps and still need help
When to start with the AI Assistant instead
For many questions, the fastest first step is still the AI Assistant.
That includes things like:
- how to use a feature
- understanding pricing or plan differences
- workflow questions
- troubleshooting common problems
- figuring out what to do next in the app
The assistant is often the quickest way to get unstuck before escalating.
What to do before contacting support
Before reaching out to a human, it usually helps to gather a few details:
- what you were trying to do
- what went wrong
- whether the problem happens every time or only sometimes
- any error message or unexpected result you saw
- the project, feature, or screen involved
That makes it easier for support to understand the issue quickly.
Best expectation
Human support is best for cases that need manual review or cannot be resolved through normal guidance.
If your question is mainly about how the product works, start with the AI Assistant. If the issue appears to involve billing, account state, or a confirmed bug, human support is the right next step.