Troubleshooting characters

Character looks different between shots

Common causes:

• the selected character image is weak or outdated
• the character image portfolio does not contain enough useful references
• inconsistent prompt descriptions
• contradictory outfit details across shots

Fixes:

1. Open the character in Entity Builder.
2. Select the best representative image for the character.
3. Add stronger portfolio images with Create Image, uploads, or the Image editor.
4. Simplify descriptions to essential visible features.
5. Keep outfits consistent within a scene.
6. Set up important characters before generating many shot images.
7. In Create View, drag the portrait into a reference slot and use a / chip. Naming the character in text is not enough if the slot is empty.

See Reference-based generation.

Character name not recognized in prompts

• Use the / chip method to insert characters when available.
• Verify the name matches the character entry exactly.
• Avoid extremely similar names, such as Ann and Anne.

Works in close-ups but not wide shots

• Include one signature detail, such as a red scarf or distinctive hat.
• Keep prompts simpler in wide shots.
• Generate multiple variations and pick the best match.
• Use portfolio images as references when possible.

Characters look nothing like my descriptions

• Tighten the character description and outfit in Entity Builder.
• Create or upload better portfolio images that match the intended look.
• Select the image that best represents the character.
• Use the Image editor to clean up or adapt promising images.

Multi-character scenes look wrong

• Include positioning info: "JOHN on left, SARAH on right".
• Limit to 2–3 characters per shot for best results.
• Describe spatial relationships clearly.
• Use strong portfolio references for each important character.