Purchasing Credits / Top-Ups

If your account supports self-service purchasing, you can buy additional credits from the billing and credits area.

Purchasing Credits / Top-Ups

If your account supports self-service purchasing, you can buy additional credits from the billing and credits area.

A common purchase flow

  1. open the credit or billing area in the app
  2. choose the purchase or top-up option
  3. select the amount you want to buy
  4. complete checkout

When purchasing may not be available

Some accounts do not allow direct credit purchases. This often happens when:

  • the account is part of a managed team setup
  • credits are controlled by an administrator
  • the account is on an education or managed-seat arrangement

Self-serve paid plans

The following plans are available for self-serve purchase:

  • Indie — $24/month, 500 credits/month
  • Pro — $49/month, 1,200 credits/month
  • Studio — $79/month, 2,500 credits/month
  • Studio Plus — $149/month, 6,000 credits/month
  • Studio Max — $249/month, 10,000 credits/month
  • Enterprise — $700/month, 25,000 credits/month

If a payment fails

If checkout fails, the most common next checks are:

  • confirm that the payment method is valid
  • complete any required bank or card verification steps
  • retry once the payment challenge is finished

If credits do not appear right away

After a successful purchase, refresh the app and check the balance again after a short wait. If the credits still do not appear, contact support with the purchase confirmation details.

Try it in Ciaro Pro

Open the app and follow along with the steps in this guide.

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Purchasing Credits / Top-Ups | Ciaro Pro Help