Refund Policy

Refund Policy

Ciaro Pro offers refunds on a case-by-case basis.

When Refunds May Be Granted

  • Technical issues that prevented you from using the service
  • Accidental duplicate charges
  • Billing errors

When Refunds Are Typically Not Granted

  • Change of mind after using the service
  • Dissatisfaction with AI-generated results (we recommend trying the free tier first)
  • Failure to cancel before renewal

How to Request a Refund

  1. Contact our support team through the chat
  2. Explain your situation
  3. Provide your account email and transaction details
  4. Our team will review your request

Processing Time

Refund requests are typically reviewed within 2-3 business days. If approved, refunds are processed to your original payment method within 5-10 business days.

Tips

  • Try the free tier before subscribing to ensure the product meets your needs
  • Set a reminder before your renewal date if you're unsure about continuing
  • Contact support early if you're having issues - we may be able to help!

Try it in Ciaro Pro

Open the app and follow along with the steps in this guide.

Your vision. Every frame.

Start free. Scale when the production is ready.

Refund Policy | Ciaro Pro Help